{"id":9326,"date":"2023-06-12T09:16:33","date_gmt":"2023-06-12T07:16:33","guid":{"rendered":"https:\/\/localhost\/our-services\/support-and-maintenance\/"},"modified":"2024-12-20T14:33:58","modified_gmt":"2024-12-20T12:33:58","slug":"support-and-maintenance","status":"publish","type":"page","link":"https:\/\/artofinfo.eu\/en\/services\/support-and-maintenance\/","title":{"rendered":"Software Maintenance and Long-Term Support"},"content":{"rendered":"
[vc_custom_heading text=”Enhance stability and modernize your existing systems” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%7D%7D”]

If your IT department struggling with the challenge of maintaining, developing, and <\/span>optimizing<\/span> the operation of your existing systems, feel free to contact us! Our services provide long-term sustainable, reliable solutions even in complex situations.\u00a0<\/span><\/span><\/p>\n<\/div><\/div>

Feel free to reach out to us for all your software maintenance and support needs. Let us help you stabilize and modernize your systems, while minimizing operating costs.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div>

Contact Us<\/span><\/a><\/div>
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[vc_custom_heading text=”Maintenance and support” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%7D%7D”]

At <\/span>ARTofINFO<\/span>, we recognize the critical importance of both maintenance and support. Once the enhancements have been delivered, we provide comprehensive support during system launch and <\/span>assist<\/span> with any inquiries related to daily usage. Additionally, you can rely on the <\/span>ARTofINFO<\/span> Support Team to make the error corrections promptly based on pre-defined SLAs.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div>[vc_custom_heading text=”We also provide maintenance and support for systems created by other parties.” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%7D%7D”]

Increasingly, we <\/span>encounter<\/span> situations where support for systems previously developed by third parties<\/strong> <\/span>comes to an end<\/span>. <\/span>The original team of experts is no longer available due to termination, retirement, supplier disinterest, or bankruptcy. In these cases, we step in to take over your existing systems, ensuring their continued operation and development.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div>[vc_custom_heading text=”Quick and easy reporting and real-time status tracking” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%7D%7D”]

With the help of our “JIRA Service Management” system, you can e<\/span><\/span>asily<\/span> submit<\/span> your requests and seamlessly <\/span>monitor<\/span> the real-time status of your reports<\/span><\/span>, with the option of automatic feedback via email.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

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[vc_custom_heading text=”How do ARTofINFO services help the operation of your business?” font_container=”tag:h2|text_align:center|color:%23000000″ use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%7D%7D” el_class=”mobileh2-kicsi”]
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[vc_custom_heading text=”Umbrella Service” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220.5rem%22%7D%7D”]

We seamlessly take over the supervision of systems developed by different suppliers. Whether it\u2019s troubleshooting bug tickets or handling incidents, our team ensures smooth operations.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

Our experienced experts help in detecting and resolving complex errors that span multiple connected systems.<\/span>\u00a0<\/span><\/p>\n

Think of us as your company\u2019s protective umbrella. We shield you from the downpour of IT problems, allowing you to focus on your core business. Our expertise guaranties the stability and reliability of your IT infrastructure.\u00a0<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>

[vc_custom_heading text=”Fire Fighting Service” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220.5rem%22%7D%7D”]

If you have an unexpected IT problem, which hinders you in <\/span>achieving<\/span> the goal you set, our specialists will <\/span>come up with<\/span> a quick solution proposal. We <\/strong><\/span>immediately<\/span> begin to <\/span>identify<\/span> critical problems and help to find and implement a <\/span>long-term<\/span> solution that is even more stable and secure.<\/span><\/strong><\/span>\u00a0<\/span><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>

[vc_custom_heading text=”Security Services” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220.5rem%22%7D%7D”]

We provide protection against cyber threats, data leaks and unauthorized access. As part of our service, we also provide <\/span>firewall<\/span> management, antivirus software, intrusion detection and vulnerability assessment.<\/span> We also provide guidance on the NIS Act and ensure NIS2 <\/span>compliance.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

[vc_custom_heading text=”Backup and Disaster Recovery” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22text-align%22%3A%22left%22%2C%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220.5rem%22%7D%7D”]

We offer solutions for preventing data loss and for recovery after system errors and disasters. We create recovery plans so that your data is always safe.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

[vc_custom_heading text=”Infrastructure” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220.5rem%22%7D%7D”]

We help your company to <\/span>identify<\/span> the ideal infrastructure setup. From network architecture to hardware choices, we ensure what best suits your business needs. However, our work does not end here, you can rely on us as a reliable partner in the optimization, <\/span>operation<\/span> and support of your infrastructure.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

[vc_custom_heading text=”Cloud Services” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220.5rem%22%7D%7D”]

They include services such as cloud storage, virtual <\/span>servers<\/span> and software as a service (SaaS, PaaS, IaaS). We handle cloud infrastructure, <\/span>migration<\/span> and optimization.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

[vc_custom_heading text=”Consultation” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220.5rem%22%7D%7D”]

As part of our consulting service, we <\/span>provide<\/span> strategic guidance <\/span>regarding<\/span> IT infrastructure, technology adoption and digital transformation. We help IT align with your goals!<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

[vc_custom_heading text=”DevOps” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220.5rem%22%7D%7D”]

It is essential for the delivery of better and more reliable products, since <\/span>maintaining<\/span> the stability and reliability of the system. DevOps enables the connection of development and operation, the integration of IT processes and automation, which affects the life cycle of applications from design to operation. Cloud-based solutions provide greater accessibility and flexibility.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

[vc_custom_heading text=”Remote Monitoring and Management (RMM)” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220.5rem%22%7D%7D”]

RMM remotely <\/span>monitors<\/span> IT systems to <\/span>identify<\/span> problems. It automates routine tasks and ensures system health.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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[vc_custom_heading text=”On-Site Assistance” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%2C%22margin-bottom%22%3A%220.5rem%22%7D%7D”]

Our On-Site service allows us to dispatch our experts to solve complex problems that cannot be resolved remote<\/span><\/span>ly. <\/span>This ensures swift and effective problem-solving, directly at your location.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

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[vc_custom_heading text=”Our main competences:” font_container=”tag:h3|font_size:36px|text_align:center|color:%23ffffff” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22400%22%7D%7D”]
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Operation and modernisation of legacy systems<\/p>\n<\/div><\/div>

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SLA
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ITIL-compliant operation<\/p>\n<\/div><\/div>

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Analysis of the scalability of application and infrastructure components<\/p>\n<\/div><\/div>

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Solving integration problems and, where possible, introducing a generalised solution<\/p>\n<\/div><\/div>

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Exploring and simplifying complicated, non-transparent operations<\/p>\n<\/div><\/div>

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Mapping complex architecture and suggesting options for optimisation<\/p>\n<\/div><\/div>

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[vc_custom_heading text=”Our main competences:” font_container=”tag:h3|font_size:36px|text_align:center|color:%23ffffff” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22400%22%7D%7D”]
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Operation and modernisation of legacy systems<\/p>\n<\/div><\/div>

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<\/div>

SLA
\nmanagement<\/p>\n<\/div><\/div>

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<\/div>

ITIL-compliant operation<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

Analysis of the scalability of application and infrastructure components<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

Solving integration problems and, where possible, introducing a generalised solution<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

Exploring and simplifying complicated, non-transparent operations<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div>
<\/div>

Mapping complex architecture and suggesting options for optimisation<\/p>\n<\/div><\/div>

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[vc_custom_heading text=”Our main competences:” font_container=”tag:h3|font_size:36px|text_align:center|color:%23ffffff” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22400%22%7D%7D”]
<\/div>
<\/div>

Operation and modernisation of legacy systems<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

SLA
\nmanagement<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

ITIL-compliant operation<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

Analysis of the scalability of application and infrastructure components<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

Solving integration problems and, where possible, introducing a generalised solution<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

Exploring and simplifying complicated, non-transparent operations<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div>
<\/div>

Mapping complex architecture and suggesting options for optimisation<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
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[vc_custom_heading text=”Our main competences:” font_container=”tag:h3|font_size:36px|text_align:center|color:%23ffffff” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22400%22%7D%7D”]
<\/div>
<\/div>

Operation and modernisation of legacy systems<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

SLA
\nmanagement<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

ITIL-compliant operation<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

Analysis of the scalability of application and infrastructure components<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

Solving integration problems and, where possible, introducing a generalised solution<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

Exploring and simplifying complicated, non-transparent operations<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div>
<\/div>

Mapping complex architecture and suggesting options for optimisation<\/p>\n<\/div><\/div>

\"\"<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
[vc_custom_heading text=”Meet Our Clients” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22font-weight%22%3A%22800%22%7D%7D”]
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